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서향란 ( Seo Hyang-Lan ) - 예수병원
엄혜경 ( Eom Hea-Kyoung ) - 예수병원
서유경 ( Seo Yu-Kyung ) - 예수병원
최미정 ( Choi Mi-Jung ) - 예수병원
임신일 ( Im Shin-Il ) - 예수대학교 간호학부
신선미 ( Shin Sun-Mi ) - 예수병원
이미희 ( Lee Mi-Hee ) - 예수병원
황슬아 ( Hwang Seul-Ah ) - 예수병원
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Abstract
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Purpose: This research aimed at investigating the relationship among nurses’ communication style, nursing service satisfaction, hospital service satisfaction, and intent to revisit the hospital.
Methods: A correlational study was conducted including 270 family members of patients who were hospitalized in general wards in a general hospital in J city. Collected data were analyzed using SPSS 21.0 and AMOS 21.0.
Results: Affective communication style demonstrated the highest correlation with intent to revisit the hospital, followed by
informative communication style, and authoritative communication style. Nursing service satisfaction demonstrated indirect effect through the parameter, hospital service satisfaction to the intent to revisit the hospital. Hospital service satisfaction demonstrated direct effect influencing the intent to revisit the hospital.
Conclusion: With respect to nursing service, affective communication style is important to promote intent to revisit the hospital. It is necessary to improve nursing service, since it is an important variable that can improve hospital service satisfaction and hospital revisit intent.
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KeyWords
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간호사, 의사소통, 만족, 간호서비스
Nurses, Communication, Satisfaction, Nursing Service
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원문 및 링크아웃 정보
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등재저널 정보
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